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Frequently Asked Questions

How does the matchmaking process work?

Our expert matchmakers review your profile and preferences, then handpick compatible matches. You'll receive curated suggestions, not endless profiles to scroll through.

Is my information kept private?

Absolutely. We never share your information with third parties. Your profile is only visible to matches approved by you and your matchmaker.

What's the difference between free and premium?

All members get access to human matchmakers. Premium members receive priority matching, unlimited interests, and 24/7 support. Learn more

How long does it take to find a match?

It varies by individual. Some members find their perfect match within weeks, while others take a few months. We focus on quality over speed.

How do you verify profiles?

Members can submit verification requests with ID and selfie. Verified profiles receive a badge, indicating they've been authenticated by our team.

What is your refund policy?

We offer refunds based on service type and timing. Please review our refund policy for detailed information.